VisionCARE

A 360Ā° dashboard providing all the information needed from teams in charge of subscriber relationship ensuring a proactive and satisfaction focusedĀ  customer care, VisionCARE provides all information, from high level profile information to deep technical telecom issues experienced over a defined period.

  • Focus on Customer Experience Management (CEM)
  • Easy-to-use complaint management tool
  • Service and customer experience index and many more metrics
  • Ticket routing features

Customer satisfaction

With VisionCARE, operators can evaluate overall satisfaction by service. This is the perfect tool for increasing first call resolution. It allows you to access any subscriber’s activity in seconds, and is especially easy for non-technical personnel to use. Its purpose is to investigate and diagnose issues that have been reported to the customer care department, but it is also able to identify poor-quality areas, devices causing known issues and bad services.


Integrated solutions

By using the same solution across teams at various levels, operators improve their issue resolution time, reduce their average handling time, minimize the escalation rate and are able to quickly and easily identify which services are affected and require further investigation.


Get data in real time

VisionCARE has been developed to empower customer care agents by providing them with the real-time and accurate data they need to respond to subscribers with a complaint. VisionCARE and SecureQOS obtain information simultaneously, which improves communication between your customer care and technical departments while they are working to solve one or multiple complaints/detected issues.

 


VisionCARE includes many features which are constantly improved based on user feedback following the Agile Manifesto. Contact us if you would like to know more about VisionCARE.

 

Technology

Expandium is a vendor-independent company that uses its own Big Data platform comprised of non-intrusive passive probes (eProbes) and high-performance servers enabling real-time 24/7 monitoring. The platform is monitored by the Expand Management System (EMS) platform and the product, VisionCARE, like other Expandium product for Mobile Network Operators has been developed to work flawlessly on 2G, 3G, LTE, VoLTE, VoIP and VoWifi networks.