Quality management

When dealing with network testing and measurements, Mobile Network Operators usually focus on maintaining their mobile service operational by resolving customer complaints. This reactive process leads them to invest in troubleshooting solutions in priority.

Soon understanding that a quality-driven strategy is necessary to increase revenues, decrease operational costs and follow the competitive industry, they engage in more proactive actions. A fast rewarding strategy is to address specific customers that provide the highest revenues such as Roamers and Corporate Customers, often referred to as VIPs.

Providing detailed information on the quality of service experienced by the subscribers, this Quality Pack Solution allows operators to guarantee that service level agreements with roaming partners and premium customers are fulfilled.

Based on facts, your communication with present/future partners are made easier and helps you developing your revenues by increasing market share and customers retention. The Expandium Quality Pack Solution also includes an embedded troubleshooting product provided by Secure^QOS, which enables proactive actions to guarantee the best mobile experience offered to customers.