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2018/10/26

Meet us at AfricaCom 2018!

Expandium will be attending and exhibiting at AfricaCom 2018, the 13-15 November 2018, in..

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2018/09/27

Expandium alongside with Prow at GITEX 2018

Expandium will be at GITEX Technology Week 2018, the 14-18 October 2018 in Dubai UAE with its partner Prow.

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2018/09/04

Meet Expandium at Innotrans 2018

Meet our team at the event the 18-21 September 2018 in Berlin...

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Products

Mobile Network Operators

VisionSLA

VisionSLA provides operators’s commercial and technical teams with Service Level Agreement monitoring capabilities that allow them to manage quality of service offered to premium customers.

Based on predefined sets of KPI’s along with related objectives for specific groups of customers, VisionSLA provides to business owners with reports and raises alarms when SLA is not respected allowing them to proactively manage customer relationship.

Information can then be shared with technical staff that will benefit from troubleshooting capabilities to rapidly act and solve encountered problem.

Corporate customers are a source of high revenue. The counterpart is that they are demanding for a near perfect quality of service and operators cannot afford to manage them like common customers as immediate sanction could be a contract ending. They need to handle the agreements globally and proactively and be sure that technical teams have the correct vision of what may degrade the experience of those premium customers to act fast.

  • Manage your Service Level Agreements (SLAs) in real time 24/7
  • Handle premium customers’ complaints efficiently
  • Improve efficiency when managing Quality of Experience (QoE) and SLAs
  • Prevent port-out and to retain premium & corporate customers
  • Build a VIP behavior and experience data-base

KPIs & Trend Analysis

VisionSLA monitors a complete set of KPIs allowing a clear picture of premium customer quality of experience. These KPIs include failure counts and causes, success rate, causes distribution for various transactions such as voice calls, SMS, and data sessions. Results are displayed in both table and graphical views to allow long term trend analysis.

Subscriber Activity

Subscriber Activity displays the list of all voice and data transactions related to a selected IMSI or MSISDN and provide a complete context for any problem detected. Inbound and outbound roaming activities are also available.

Intuitive Graphical User Interface

VisionSLA features a comprehensive, easy to use user interface. The embedded drill-down functionality provides detailed information about the causes of failure and the equipment or subscribers involved. It also includes a powerful built-in geographical tool which displays cells and valuable customer activity in order to correlate statistical indicators and network topology.

Unified Expand platform

As VisionSLA is built on the Expand platform as are Expandium’s other solutions, it can be integrated with QATS to provide additional troubleshooting features. SLA Managers can then share common information with technical teams in order to efficiently handle complaints.