Achieve^ROAM

Achieve^ROAM provides operators’s roaming managers and technical teams with Roaming Agreements monitoring capabilities that allow them to manage their relationships with roaming partners.

A comprehensive set of KPI’s including those defined by Global Roaming Quality (GRQ) project allows roaming managers to have a precise view of the quality offered to roaming partner’s subscribers. Reports and alarms provide immediate and permanent access to those KPI’s.

Roamer managers also benefits from steering of roamers (SOR) analysis management and market share calculation to gather objective information to support discussion with roaming partners.

Technical staff also benefit from troubleshooting capabilities to rapidly act and solve encountered problem in interconnection issues.

Roamers generate high revenues for operators and managing efficiently relationships with roaming partners has an immediate Return on Investment. Since general introduction of steering platforms, roamers behavior cannot be compared with common subscriber behavior and this requires specific tools focusing on this high revenue source.

Roaming managers need to handle each roaming partner individually and proactively providing facts for any discussion with their partners. They also need to know that technical teams have the correct vision of what impact service offered to roamers.

• Manage your roaming partner Service Level Agreement (SLA) in real time 24/7
• Secure roaming partners agreements
• Check network interconnection with roaming partners in real time 24/7
• Increase Quality of Service (QoS) offered to inbound roamers
• Increase roaming revenues and reduce OPEX in operational tasks
• Build an intelligence based on roamers’ behavior and experience

Achieve^ROAM allows Mobile Network Operators to monitor and manage SLAs for each roaming partner. Indicator measurements, including GRQ project parameters, are periodically published within your organization and can be shared with your roaming partners using a fully customizable reporting tool.

A specifically designed algorithm evaluates your roamer capture rate among all competitor mobile networks present in your country. Achieve^ROAM offers a detailed view of the impact of steering platform implemented by roaming partners, thus providing you the tools to optimize your quality of service.

An alarm module raises real- time alerts on SLAs-related KPIs overshooting a pre-defined threshold or about the occurrence of specific events. Roaming and Network Operation Managers are immediately informed when these SLAs are unachieved thereby achieving proactive quality management focused on roaming partner satisfaction.

Achieve^ROAM provides a complete set of KPIs allowing a clear overview of roamers’ experience. These KPIs include failure counts and causes, success rate, failure cause distribution for various transactions such as voice calls, SMS, and data sessions. Results are displayed in both table and graphical views, to allow long term trend analysis.

This module displays the list of all voice and data transactions related to a selected IMSI or MSISDN and provides a complete context for any problem detected.

Achieve^ROAM features a comprehensive, easy to use, user interface. The embedded drill-down functionality provides detailed information such as causes, and the equipment and/or roamers involved. It also includes a powerful built-in geographical tool which displays cells and roamer activity in order to correlate statistical indicators and network topology.